Great Customer Service Is An Integral Part Of Our Business
eGlobal is passionately committed to taking care of our customers. By delivering the “wows” that transform normal transactions into special, memorable experiences.
24×7 Multilingual Customer Support
eGlobal provides customer support from highly professional and qualified Customer Care agents 24 hours a day, 7 days a week and 365 days a year. Customer Care agents with in-depth training and multilingual support are available in 6 different languages, including English, Spanish, Portuguese, French, German and Japanese.
We regard our ATM services as an extension of your business. eGlobal’s Operation Support team maintains a 99.95% uptime of all ATM portfolios. In the unlikely event that our service is needed, we utilize proprietary technologies and well-defined processes to minimize terminal downtime. Review and escalation procedures are also available to keep you in the service loop.